Refund policy
Returns and Refunds Policy
At Liberal AgroVet, we strive to offer the highest quality veterinary products. However, we understand that exceptional situations may arise, so we have established the following returns and refunds policy.
1. General Conditions
Due to the nature of veterinary products, returns are subject to restrictions for reasons of animal health, hygiene, and safety.
Returns will only be accepted in the following cases:
Product with a manufacturing defect.
Incorrect product shipped in error.
Product damaged during shipping.
Product with an expired expiration date, shipped in error.
2. Products Not Eligible for Return
Returns are not accepted for:
Veterinary medicines, vaccines, antiparasitics, or pharmaceutical products that have been opened, used, or tampered with.
Products with broken security seals.
Opened food, supplements, or perishable products.
3. Expired Product Received in Error
If the customer receives a product with an expired expiration date, they will be entitled to request a return or refund under the following conditions:
They must contact us within a maximum of 1 calendar day after receiving the package.
It will be mandatory to send clear evidence (photographs or video) showing the expiration date and the condition of the product.
Once the information is validated, the refund or replacement of the product will be processed accordingly.
4. Deadline for Requesting a Return
The customer has a period of 7 calendar days from receipt of the product to request a return, except in the case of an expired product, where the special deadline indicated above applies.
The request must be made through:
📧 Email: liberalagrovet@gmail.com
📲 WhatsApp: The customer must contact us via the WhatsApp button on our website.
5. Returns Address by Country
📍 Returns in Mexico
Returns from Mexico must be sent to the following address:
C. Puerto Arista 1388, Patria, 32590 Juárez, Chihuahua, Mexico. Name: Heriberto López Castillo
The product must meet the conditions established in this policy to be accepted.
📍 Returns in the United States
For returns from the United States, the customer must contact us beforehand via email or WhatsApp.
Once communication is established, the corresponding return shipping address will be provided.
Returns sent without prior contact will not be accepted.
6. Requirements for Accepting a Return
Product must be unused and in its original packaging.
Accessories, labels, and seals intact (when applicable).
Proof of purchase.
Photographic or video evidence in case of error, damage, or expiration.
That the return process has been previously notified and accepted within the aforementioned timeframe.
7. Refunds
Once the product has been received and inspected, the refund will be processed within 30 business days.
The refund will be issued using the same payment method used for the purchase.
Shipping costs will only be refunded when the error is attributable to Liberal AgroVet.
8. Shipping Costs
If the return is due to a customer error, the customer will be responsible for the shipping costs.
If the error is attributable to the store, Liberal AgroVet will cover the corresponding costs.
9. Contact
For any questions regarding returns and refunds:
📧 liberalagrovet@gmail.com
📲 Contact us via the WhatsApp button on our website